Last updated: April 2, 2026
Routely ("we," "our," or "us") operates the routelyos.com platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using Routely, you consent to the practices described in this policy.
Information you provide: When you book a service, create an account, or contact us, we collect your name, email address, phone number, service address, and payment information.
Automatically collected: We collect device information, browser type, IP address, pages visited, and interaction data through cookies and similar technologies. We use these strictly for site functionality and analytics.
We use your information to: process and fulfill service bookings; communicate scheduling, confirmations, and updates; process payments and refunds; improve our platform and services; comply with legal obligations; and prevent fraud.
We share data with trusted third-party providers that help us operate our platform:
Stripe processes payments securely. Your payment details are handled directly by Stripe and are never stored on our servers. See Stripe's Privacy Policy.
Supabase provides our database and authentication infrastructure. Data is encrypted in transit and at rest.
Google Maps is used for address verification, routing, and service area calculations.
We do not sell your personal information to third parties.
We retain your personal information for as long as your account is active or as needed to provide services. Booking records and transaction data are retained for up to seven years to comply with tax and legal requirements. You may request deletion of your account and personal data by contacting us.
We implement industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls. While no method of transmission over the Internet is 100% secure, we strive to protect your information using commercially reasonable means.
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data; object to or restrict processing; request data portability; and withdraw consent. To exercise any of these rights, contact us using the information below.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us at: support@routelyos.com